Concert & Events Retail Merchandise Supervisors Birmingham

Casual/Zero Hours

What are we looking for?

We are looking for Concert & Events merchandise supervisors to join and work with our team at both of our Birmingham venues (BP Pulse Arena & Utilita Arena Birmingham), interviews will start on the 12^th March with shifts being available from the start of April onwards.

A typical day in the life of event merchandising would see you count in a quantity of merchandise from our clients and partners visiting our venues, assist creating visual displays for customers and upon doors opening sell the stock at set prices to the general public, counting back and boxing the stock to clients for them to continue onwards with the tour, and making our stations ready for our next event. 

As a supervisor you would be available for most/all of the planned merchandise sales events on the arena calendar schedule, with approximate start/end times normally being from 12:30-00:30. You would be leading a small team on stands following event protocol, answering staff and customer queries/complaints and escalating any required issues to your line manager. Parking is available on both sites.  You would be responsible with accurately counting in and agreeing tour stock numbers for sale, setting up and creating an attractive display and leading your stands staff for the shift ahead.

Who are we?

No event is too large or too small for National Merchandise! We cover all level of events from a small programme sporting event to a large stadium concert merchandise event.

We work in some of the biggest arenas in the UK, including the BP Pulse Arena Birmingham & Utilita Arena Birmingham, Motorpoint Arena Nottingham, Glasgow OVO Hydro Arena, The O2 Arena in London, Liverpool's M&S Bank Arena, Manchester’s AO Arena plus the brand-new Co-op Arena in Manchester! 

Working for National Merchandise is an exciting and fun opportunity for all, with the added bonus of flexible shifts to fit around the other important things in life.

We are looking for enthusiastic individuals to join our retail merchandise team working on a casual event driven basis, you will provide top class customer retail service to support the tour merchandise sales for some of the world’s most renowned artists. The role involves ensuring our high standards of service are maintained and providing a welcoming environment for all clients and visitors to or venues. 

Customer service is at the heart of everything we do, and we are looking for team players that can make a positive contribution to the overall customer experience. If you take pride in your work, have a positive friendly attitude, and possess excellent communication skills we want to hear from you.

Skills & Competencies required:

• Strong numerical skills and mental arithmetic.
• Accuracy and ability to be calm under pressure.
• Well presented.
• Customer service experience and retail experience.
• Demonstrate a willingness to learn and pick up new skills in a fast-paced environment.
• Be able to work with and adapt to people working from a wide variety of ages & backgrounds
• Follow health and safety legislation and safe systems of work.
• Strong interpersonal skills and the ability to work well as part of a team.
• Be able to deal with customer queries & complaints in a professional manner.
• Be able to work under pressure and to strict deadlines.

Our Merchandise Supervisors receive National minimum wage plus £1 hourly. In addition you will also receive + 12.07% holiday pay for every hour worked. There are multiple company benefits, including the option to apply for free concert tickets in our home Nottingham Arena where available.

If this sounds like you, please complete the details below to submit your application.

At the Nottingham Ice Centre Ltd, our people and those around us are at the heart of what we do and how we behave. Our passion is for our venues to be lived and breathed by everyone; whether they’re attending a concert, cheering on their favourite sports team or visiting us each day as their place of work.

By working together and having the determination and drive to succeed, we can ensure we deliver outstanding service and create everlasting memories for everyone we reach. If you have the determination to develop and be the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the right workplace for you.