• To plan and run both restaurants and suites on event days

• Manage stock levels and rotation, liaise with F&B management to ensure adequate stock levels

• To maintain a positive work environment for staff

• Ensure customers in your areas are satisfied with the service they have received

• Keep all areas clean and tidy day to day

• Working with the staffing team to ensure adequate staff levels across all areas and all staff are trained to a high level

• Work with the HOM to enhance the service within your designated areas

• Work closely with the hospitality sales team

• Work closely with the chefs

• Understand all laws relating to your areas (licencing, food safety and health and safety)

• Ensure menus are correct and suitable to the customers attending, working with F&B management to offer event night specials based on customer profile

• Resolve all customer complaints to ensure a satisfactory outcome 

Key Duties & Responsibilities

• Deliver the highest standard of service within all restaurants and suite areas

• Supervise and motivate members of the team including briefing of staff on event day and running all areas of the department

• Lead and co-ordinate the setup of rooms, suites and restaurants for service

• Maintain high standards in all areas of hospitality

• In the absence of the HOM be able to maintain the consistency of the department

• Work with the hospitality sales team to understand hospitality guest attendance of the event and work closely with the Head Chef and kitchen team to manage a day-to-day operation

• Ensuring that their team remains polite and courteous to our customers whilst working under pressure

• Responsible for the meeting of customers who are attending events

• Making sure stock take is completed accurately

• Work alongside the HOM develop the team and recruit to expand the team

• To ensure that they and the team, understand their responsibilities in relation to the sale of age restricted products including: Selling alcohol to a person under 18 years of age Selling cigars and vape products The sale of monster and other energy drinks

• You must be friendly, approachable, and able to work under pressure independently

• During quieter times support within other areas of the business

• Team player

• Friendly, polite & well presented

• Ability to work to deadlines

• To adhere to company & statutory regulations relating to safe systems of work, health & safety, food safety, hygiene, cleanliness, licencing, fire & COSHH.

• For you to have experience in a similar role

• All staff are expected to maintain high standards of customer care, to uphold the Equality and Diversity Policy and Health & Safety standards, and to participate in training activities necessary to their post

 Person Specification

• Competitive Salary

• Permanent, full time contract

• 33 days holiday per annum (including bank holidays)

• Training opportunities

• Perks (parking levy, local business discounts, 15% off F&B onsite)