Merchandise Supervisors

Job No: NIC513
Location: Birmingham

Retail Merchandise Supervisors



Who are we?

National Merchandise offers a wide range of services including; Merchandise Development, Venue Merchandise Sales Management and Live Event Merchandise Sales.


We manage the venue merchandising teams for the Motorpoint Arena Nottingham, Glasgow SSE Hydro Arena and Liverpool's Echo Arena. In addition, we manage merchandise concessions for both one-off and multi-date events and merchandise sales at live events across live venues around the UK.


No event is too large or too small for National Merchandise! We cover all level of events from a small programme sporting event to a large stadium concert merchandise event.


What are we looking for?

From the end of March 2022, National Merchandise expanded to include venue merchandising for the Resorts World and Utilita arenas, part of the NEC Group in Birmingham.  As part of this new venture, we are looking for Retail Merchandise Supervisors.


Our casual contracts give you flexibility to work around your work, studies or family commitments, with many evenings and weekend shifts available.


Working with the Merchandise Manager you will provide a top-quality Customer Service at our indoor and outdoor events. 


Responsible for managing a team of Merchandise Assistants you will be expected to provide high levels of customer service at all times.  You will be responsible for providing guidance and advice by using an adaptable style of selling to a wide range of customers along with solving any merchandise related customer complaints.


In addition, you will support the Merchandise Manager in ensuring that all operational procedures and processes are adhered to for the Merchandise team.


With previous experience of working within customer service or retail, you will have the ability to calculate totals using mental math’s.  You will be great at working under pressure with strong written and verbal communication skills.


Working on a casual, zero hours basis, you will be flexible to work weekends, evenings, and bank holidays when necessary.


If this sounds like you please complete the details below to submit your application.

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At the Nottingham Ice Centre Ltd, our people and those around us are at the heart of what we do and how we behave. Our passion is for our venues to be lived and breathed by everyone; whether they’re attending a concert, cheering on their favourite sports team or visiting us each day as their place of work.

By working together and having the determination and drive to succeed, we can ensure we deliver outstanding service and create everlasting memories for everyone we reach. If you have the determination to develop and be the best you can possibly be, as well as tackle tasks with integrity and innovation, we’re the right workplace for you.