Hospitality Co-ordinator (Nottingham Panthers Lead)

40 hours per week

£25,500

Complimentary Arena Tickets

Free Ice Skating for staff, their family and friends

Do you love the world of live events?  Do you have experience of working within customer service or the hospitality industry? This could be the role of you……….

The Motorpoint Arena Nottingham is the biggest entertainment venue in the East Midlands. Showcasing the biggest names in music, comedy, and sport and with a seating capacity of up to 10,000, we are one of the most versatile entertainment venues in the UK.

The National Ice Centre (NIC) sits within the same complex. Made famous by Olympic legends and Dancing on Ice stars, Torvill & Dean, the National Ice Centre is Nottingham’s hub for all things ice skating and ice hockey.   We are the home of the Nottingham Panthers Ice Hockey team and host around 30 games a year.

2025 is a bumper year for our venue with us welcoming Peter Kay, Kylie, Strictly Come Dancing, Craig David, Mo Gilligan, Olly Murs, Diana Ross and the 50^th Anniversary Tour of Torvill & Dean to name a few. 

Whether our clients are looking for an exclusive bar, a delicious meal before the show with fantastic arena bowl seats, or their own suite for the event, our Hospitality team offer packages to make their visit an unforgettable experience.

Utilising our flexible hospitality spaces, we offer experiences in Bar 1946, private executive suites, Spotlight bar & restaurant and The Green Room.

Reporting to the Hospitality Account Manager, the Hospitality Co-ordinator will oversee all hospitality for home Nottingham Panthers fixtures. On game nights the Hospitality Co-ordinator will manage ticket collection, welcome guests, build lasting relationships with hospitality customers and handle any queries or complaints with professionalism and efficiency. 

In this role you will be take a proactive approach to Nottingham Panthers hospitality by ensuring timely, clear and engaging communication with customers ahead of each game and be able to identify and action opportunities to increase upsells and enhance guest experience.

You will also be supporting our annual clients with their event requirements and managing incoming single event hospitality enquiries (via telephone and email) and converting to sales wherever possible to maximize revenue.

 In addition, you will work alongside the wider hospitality team on event nights, acting as Manager on Duty as required.

The ideal candidate will have experience of working within a similar role, including the development of high value leads over the phone and email.

A people person, you will have the ability to build strong relationships with the team, our customers and our key clients.

You will have excellent communication skills both written and verbal and the ability to deal with customer feedback and complaints in a positive manner.

With strong organisational skills, you will be able to manage your own workload, prioritising and managing your time effectively.

Flexibility is key, this role requires you to work Panthers home games which includes evenings and weekends.

Sound like you?  Then apply below.